TenerifeWay.com

Return Policy

Contact us immediately if anything is amiss with your order so we can help resolve the problem. It takes couple hours to process your order with tickets, pointers and a recites in your email address. For some cases when we are busy it can take up to 30 hours.

After getting your information at email, please make sure, your personal details are correct. Please check dates, times for activities. Make sure they are right and suit for your holiday time schedule.

If there is anything you would like to change about your order, please contact us immediately.

There are some cases when we can change or reschedule times for your famous activities 24 hours before beginning. But please keep in mind, not always it is possible. We are doing our best to keep our clients satisfied with Tenerifeway.com service. Please be aware with your time planning and let us know as soon as possible, if you like to make any changes.

Refunds and Replacements

By placing your order, you accept the terms. Any cancelesions can be done more than 24 hours before your activity is purcassed. Please be aware, there are a cases where refound is not possible. We are open to any questions and our priority is to make clients satisfied with our service. Tenerifeway.com team always will take care and help our clients as much as we can.

Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal.

If a refund has been requested. We will contact you as soon as possible. A refund will be issued back to you via your initial payment method.

We take customer service very seriously, so if you are not satisfied with a product information, sevice, we want to hear from you. Please contact us by e-mail tenerifebestway@gmail.com

Tenerifeway team is happy to be a part of your Holiday jurney. Book your tours with us, the safest way and the best way is Tenerifeway.com to enjoy this fabulous Island.
Good luck, stay safe, see You on the Vulcanio!